Refund and Returns Policy

Effective Date: January 15, 2025

At Audemarslegacy.com, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be times when you need to return or exchange a product. This Refund and Returns Policy explains the process for returns, exchanges, and refunds.

1. Return Policy

We accept returns for items purchased on our website within 30 days of receiving your order. To initiate a return, please follow the steps outlined below:

  • Eligibility: The item must be unused, unworn, and in its original condition with all tags, packaging, and documentation intact.
  • Return Request: To request a return, please contact our customer service team at contact@audemarslegacy.com within 30 days of receiving the product. Provide your order number and the reason for the return.
  • Return Authorization: Our customer service team will issue you a Return Merchandise Authorization (RMA) number and provide instructions for returning the item.
  • Shipping: You are responsible for the shipping costs of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account.

2. Exchange Policy

If you would like to exchange your watch for a different model or size, we are happy to accommodate exchanges within 30 days of receiving your order. The following conditions apply:

  • The item must be unused, unworn, and in its original condition.
  • You must contact us within 30 days of receiving your order to initiate an exchange. We will issue you an RMA number and provide instructions on how to return the item.
  • The customer is responsible for the shipping costs associated with the return. Shipping costs for exchanges are non-refundable.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@audemarslegacy.com with a detailed description of the issue. We may request photos to assess the damage. If the item is confirmed to be defective or damaged during shipping, we will cover the cost of return shipping and offer you a full refund or a replacement, depending on your preference.

4. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

  • Custom or personalized watches
  • Watches that have been worn or show signs of use
  • Items that are missing the original packaging, tags, or documentation

5. Refund Process

Refunds will be processed after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer.

6. How to Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Street Address: 6020 Dubai Pl Dulles, Virginia (VA)
Phone Number: (301) 853-3123
Email: contact@audemarslegacy.com

We are committed to providing you with a seamless and hassle-free shopping experience. If you need further assistance with returns or exchanges, our customer service team is here to help.