Shipment Policy
Effective Date: January 15, 2025
At Audemarslegacy.com, we are dedicated to providing fast and reliable shipping to all of our customers, ensuring your order arrives in a timely and secure manner. This Shipment Policy outlines the process, shipping methods, and fees associated with orders placed through our website.
1. Shipping Destinations
We offer worldwide shipping to most countries. Shipping fees and delivery times may vary depending on the destination. If your location is not eligible for shipping at checkout, please contact us to discuss possible solutions.
2. Shipping Methods and Delivery Times
We provide several shipping options to suit your needs:
- Standard Shipping: Estimated delivery time of 5-10 business days within the U.S., and 10-15 business days for international orders.
- Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost. Estimated delivery time is 2-5 business days for domestic orders and 5-10 business days internationally.
- Express Shipping: Available for urgent orders, with estimated delivery within 1-2 business days domestically and 3-5 business days for international orders.
3. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Domestic orders within the U.S. may qualify for free shipping if a certain purchase threshold is met.
4. Order Processing Time
Orders are processed Monday through Friday (excluding holidays). Once your order is placed, it will typically ship within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment. Please allow 24 hours for the tracking information to update after you receive the email.
6. International Shipping
For international orders, please note that customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer and will be billed separately by the shipping carrier or customs authorities.
7. Shipping Issues and Delays
While we strive to provide prompt delivery, we are not responsible for any delays caused by third-party carriers, weather conditions, customs delays, or other factors outside of our control. If your package is lost or damaged during transit, please contact our customer service team immediately so we can assist with resolving the issue.
8. Shipping Address Changes
Once an order is processed and shipped, we cannot make changes to the shipping address. Please ensure that your shipping details are correct before completing your purchase. If you notice an error, contact us as soon as possible, and we will attempt to make adjustments before shipment.
Contact Information:
Audemars Legacy
6020 Dubai Pl, Dulles, Virginia (VA)
Phone: (301) 853-3123
Email: contact@audemarslegacy.com
